Shipping

We currently ship to NZ, Australia, Europe, USA, Canada, Japan, Hong Kong, Singapore & UAE

FREE Standard shipping on all orders over $200 NZD

FREE Express shipping on all orders over $400 NZD

While our headquarters is in Level 3 our website continues to operate. During Level 3 we will be shipping your treasured jewellery to you, wherever you are in the world. Please note that due to an increase on courier demand, there may be some delay in delivery times. We value your health and wellbeing, so our dispatch team will be taking every precaution set out by the Government's Level 3 guidelines.

New Zealand:

Country	Order Value	Standard Shipping Cost	Delivery Timeframe
New Zealand	Under $200 NZD	$6.40 NZD	3-7 business days
New Zealand	Over $200 NZD	Free	3-7 business days

International:

We offer 2 shipping options (Standard & Express) as detailed below:

Standard (Untracked): Free on orders over $200

Shipped via NZ Post International Air. This is an economical delivery service which doesn’t include track & trace, compensation is not payable for lost parcels. We recommend using Tracked Express.

Country	Order Value	Standard Shipping Cost**	Delivery Timeframe
Australia	Under $200 NZD	$9.90 NZD	5-10 business days
Australia	Over $200 NZD	Free	5-10 business days
Rest of the World	Under $200 NZD	$18.50 NZD	10-15 business days
Rest of the World	Over $200 NZD	Free	10-15 business days

Tracked Express (Recommended): Free on orders over $400

Shipped via NZ Post International Express Courier. This is a fast, secure, trackable delivery service with full cover for lost or damaged parcels.

Country	Order Value	Standard Shipping Cost**	Delivery Timeframe
Australia	Under $400 NZD	$25.00 NZD	4-5 business days
Australia	Over $400 NZD	Free	4-5 business days
USA, Canada, Europe*, Japan, Singapore and Hong Kong	Under $400 NZD	$50.00 NZD	7-8 business days
USA, Canada, Europe*, Japan, Singapore and Hong Kong	Over $400 NZD	Free	7-8 business days
United Arab Emirates	Under $400 NZD	$95.00 NZD	7-8 business days
United Arab Emirates	Over $400 NZD	Free	7-8 business days

*We ship to the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Malta, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.

*Due to recent BREXIT changes to UK VAT collection, we are unable to ship parcels to the UK under the value of £135 ($260 NZD). All orders over $260 will receive free tracked express shipping.

IMPORTANT NOTE

The buyer is liable for payment of any country import tax/duty, VAT, GST at the time of entry into the country of destination. For more information about import taxes/duties & VAT or GST please contact your local customs office.

Delivery time does not include any time that your country’s customs office may hold your package.

There may be delivery delays during peak times.

International postal services are experiencing significant delays in the global network due to Covid-19.