Returns
Please choose carefully. Unless your order is being shipped to an address in the European Union, you can only return your Evolve product if it is faulty. Please see our product warranty for more information.
Products purchased from Evolve stockists:
Evolve can only process returns for products purchased from evolve-jewellery.co.nz. If you purchased your product from a retail store or another website, please contact them directly. For stockist contact details please visit our store finder.
Products purchased from evolve-jewellery.co.nz:
Within warranty (with proof or purchase)
If your product is within the Evolve product warranty & you have proof of purchase:
- Request a copy of our Returns Form by emailing evolve@evolve-jewellery.co.nz
- Complete the Returns Form & attach proof of purchase
- Package* & return your defective product via Courier Post or NZ Post**
- Keep proof of your shipment (including tracking number) until your return has been fully processed
Outside warranty or no proof of purchase
If your product is outside its Evolve product warranty period, or if you do not have proof of purchase, we recommend that you take your product to a reputable jewellery for assessment / repair.
Please note:
- Evolve does not accept returns or refunds on change-of-mind purchases or payment method errors, except where required by law, including eligible orders shipped to the European Union under the EU 14-day cooling-off period
- Evolve will only exchange or repair product which we deem to have a manufacturing fault
- A returns form and proof of purchase must be included with any returned product
- Return postage charges are not refundable, unless the item is faulty or we have agreed otherwise
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Evolve is not liable for packages that are lost or damaged during transit.
- You are responsible for any returned product until it arrives at Evolve. Therefore you must package your returns securely to prevent damage during transit. We strongly recommend using the original packaging.
***These companies will deliver direct to our PO Box address
For additional information on our return policies, please contact us at evolve@evolve-jewellery.co.nz
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards. Sale items are not eligible for change-of-mind returns, except where required by law, including eligible orders shipped to the European Union under the EU 14-day cooling-off period.
Exchanges
We do not offer change-of-mind exchanges, except where required by law. If your item is faulty, please contact us so we can assess the issue and arrange a repair, exchange or replacement where appropriate.
European Union 14-day cooling-off period
Notwithstanding the above, if your order is being shipped to an address in the European Union, you have the right to cancel or return your eligible order within 14 days, for any reason and without giving a justification. The 14-day cooling-off period starts from the date the last item in your order is delivered.
Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need your receipt or proof of purchase.
To exercise this right, please submit a return or cancellation request through your customer account/orders page, or contact us at evolve@evolve-jewellery.co.nz.
For EU cooling-off returns, you are responsible for the cost of returning the item to us, unless we have agreed otherwise or the item is faulty.
For eligible EU withdrawal requests, we will process your refund within 14 days of receiving your cancellation/withdrawal request. Where the order has already been delivered, we may wait until we have received the goods back, or until you provide evidence that you have sent them back, whichever occurs first.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at evolve@evolve-jewellery.co.nz.