Warranty

Evolve jewellery is designed & handcrafted with care, to the highest standards. We use the best natural materials including solid sterling silver, solid 9 carat gold, genuine NZ greenstone & Murano glass to create our New Zealand inspired designs.

We’re proud to be a Kiwi owned and operated company and we stand behind the quality of our Products.

12-Month Warranty:

There is a 12-month warranty on Evolve Products*

* Products with leather, cotton, resin, elastic or string components have a warranty of 6 months

This warranty covers manufacturing faults only**

We will only exchange or repair Product which we find to be faulty

Our warranty is provided in addition to your rights under the Consumer Guarantees Act 

To make a claim:

Please follow our Returns Policy.

** Warranty excludes:

Like all quality jewellery, Evolve Products require special care. This warranty does not cover:

• General wear and tear including tarnishing and scratching
  
  
• Mistreatment of jewellery: Broken, bent, stretched or scratched Product caused by being dropped, pulled, knocked or otherwise mistreated
  
  
• Failure to care for & store jewellery as per our Cleaning & Care guidelines
  
  
• Lost or stolen items: We recommend the use of safety chains &/or stopper clips on bracelets and insurance cover is advisable on all valuable jewellery
  
  
• Unauthorised repair or alteration to the Product
  
  
• Damage caused by wearing Evolve Products alongside inferior jewellery products
  
  
• Natural variation: Evolve Products are handmade, so slight variations between Products may exist, which add to the beauty of the jewellery and are not considered faults. Products may vary in appearance, colour & size (from other units of the same Product and from Product images used in promotional materials)