Warranty

Evolve jewellery is designed & handcrafted with care, to the highest standards. We use the best natural materials including solid sterling silver, solid 9 carat gold, genuine NZ greenstone & Murano glass to create our New Zealand inspired designs.

We’re proud to be a Kiwi owned and operated company and we stand behind the quality of our Products.


12 Month Warranty:

There is a 12 month warranty on Evolve Products*

* Products with leather, cotton, resin, elastic or string components have a warranty of 6 months

This warranty covers manufacturing faults only**

We will only exchange or repair Product which we find to be faulty

Our warranty is provided in addition to your rights under the Consumer Guarantees Act 


To make a claim:

Please follow our Returns Policy.


** Warranty excludes:

Like all quality jewellery, Evolve Products require special care. This warranty does not cover:

  • General wear and tear including tarnishing and scratching

  • Mistreatment of jewellery: Broken, bent, stretched or scratched Product caused by being dropped, pulled, knocked or otherwise mistreated

  • Failure to care for & store jewellery as per our Cleaning & Care guidelines

  • Lost or stolen items: We recommend the use of safety chains &/or stopper clips on bracelets and insurance cover is advisable on all valuable jewellery

  • Unauthorised repair or alteration to the Product

  • Damage caused by wearing Evolve Products alongside inferior jewellery products

  • Natural variation: Evolve Products are handmade, so slight variations between Products may exist, which add to the beauty of the jewellery and are not considered faults. Products may vary in appearance, colour & size (from other units of the same Product and from Product images used in promotional materials)